frequently asked questions
Do I have to place an order or can I come into the shop and pick up a cake?
At this time we are just custom orders only and you will have to always place an order in advance.
How much in advance should I reserve or place an order for my cake?
Wedding cakes should be reserved at least 3 to 4 months in advance. There is a limited amount of orders we can accept, especially during the high peak "Season" which is March through May and October through December. If your event is scheduled during this peak time you should reserve your cake at least 6 months or earlier if possible.
Sculpted or highly detailed cakes should be reserved at least 3 months in advance. These are very detailed cakes and require lots of planning and designing with a back and forth process.
All other cakes should be reserved or ordered 1 to 2 weeks in advance.
Can you custom decorate a cake?
Yes. The best way to do this is to start with a picture if possible. If you don't have a picture, not to worry, give us a call and we can schedule a time to discuss the ideas and details. Our talented staff will create a sketch for you and take it from there.
Can you deliver a cake and how much is the cost?
Yes, We offer delivery service for a fee depending on the distance of the delivery. Local deliveries from Key Largo to Islamorada is $35. For Lower Matacumbe to Marathon it's $50 and South of the 7 Mile bridge to Key West is $150.
Deliveries to Miami and Broward county are available for $150. Due to the distance, we can only delivery within the morning or early evening hours.
Can you ship a cake or desserts?
Yes, we offer 2 day shipping through FedEx. The cost of the shipping is based on the address location based on a 2-Day Express shipping. The cake or desserts ordered will be shipping in a styrofoam cooler box with ice gel packs and Dry Ice if needed (depending on the location of the shipping address). Please contact us for more information on exact pricing.
After receiving my cake/cupcakes, do I have to keep them refrigerated?
Because our items are made with perishable ingredients, they must be kept refrigerated. While cold, the cake and cupcakes are not as moist or creamy as they are at room temperature so we recommend that you allow the cake/cupcakes to come to room temperature before enjoying them (about 30 to 60 minutes before). This will allow the cake to return its natural moistness and the frostings return their natural creaminess.
How long can a cake or cupcake stay out unrefrigerated?
There are different circumstances and scenarios to consider. If your event is outdoors, during the day in our warm weather, we recommend no longer than 1 hour. If the temperature is lower than 70 degrees outside, then your items will be safe for a few hours.
If you have a tiered cake, your event is during the day and it's outdoors, it is best bring out the cake one hour prior to serving or displaying. Do not take it outside, leave it in a cool air conditioned room for about 20 to 30 minutes first. This allows the cake to come down to room temperature. After that time, then it's safe to display and serve. This process will keep the cake from going into "shock". What this means is when you remove a baked item from the cool temperature into very warm or hot temperatures suddenly, condensation forms, The cake then starts absorbing the moisture and in turn the icing slips right down the cake. This process will keep your cake intact.
Do you sell Gluten Free or Dairy Free Cakes?
We offer Gluten free in both cakes and cupcakes. Almost all of the icing flavors we currently offer are gluten free.
We also offer Dairy free cakes in 6" or 8" (Single tiers) only as well as cupcakes. We do not offer tiered cakes in the Dairy Free product due to the consistency of the recipe. The absence of the egg product, which serves as a stabilizer, makes the cake light, crumble easily and very difficult to serve appropriately for larger quantities. For larger events/ weddings, we recommend to consider combining one tier of the cake in the dairy free then the rest of the cake tier(s) in the regular recipe (with dairy) to serve to the larger party of guests.
How will I know what size of cake I need for the quantity of guests expected?
Click Here for the serving size guide to help you determine which cake size you will need for your event.
Do you offer Kosher cakes or desserts?
Do you offer Tasting Sessions? How much are they and how long in advance can I schedule one?
4 Flavors of Cake w/ 4 flavors of your choice of icing/filling flavors are $50
6 Flavors of Cake w/ 6 flavors of your choice of icing/fillings are $75
Each cake sample is a 3" round in diameter by 2" tall mini cake. The icing/filling flavors are packed in individual cups that you can try by a mix/match with each flavor of cake.
You must schedule your tasting at least 2 weeks in advance. Tastings are offered Tuesday through Thursday only, between 11 am to 6 pm. A tasting box is available for pick up Friday and Saturdays if you are not able to schedule during the week.
You can also order a tasting box shipped directly to you if you live out of the local area. Call us for more information.
To download a tasting form, Click Here.
If the flavor of cake that I would like to order is not on your list of flavors offered, can you make a cake with my special flavor?
During our seasonal periods (February through May and October through December) we cannot make special request due to the high demands of wedding cake orders.
If you have any other questions, please email us and we will be happy to respond as quickly as possible.